Things

Shipping & Delivery times

We are currently shipping from Monday to Saturday using Royal Mail and DHL express services and occasionally other providers for overseas shipments.

Delivery charges depend on the weight of your order, which is calculated at the checkout.

DHL Express service: Orders placed Monday - Friday before 10.15am will be dispatched the same day.

Royal Mail service: Orders placed on Monday, Tuesday, Thursday, Friday by 11am will be dispatched the same day. On Wednesday and Saturday the orders will be dispatched the same day if the order is placed by 10.30am.

UK delivery aims after shipping:

Free Standard delivery - Royal Mail 2nd class, 2-3 working days /or if the order is heavier than 2kg, then we use DHL Express

Royal Mail 1st Class (from £3.88/partially tracked) 1-2 working days

Royal Mail 2nd Class (from £3.02/partially tracked) 2-3 working days

DHL Express  (from £7.95/fully tracked) 1 working day, remote areas 2 working days

Royal Mail Next day (from £7.50) - next working day (fully tracked). Please note that parcel sent on Saturday with this service are not guaranteed to arrive on Monday.

International delivery aims after shipping:

Royal Mail International standard (not tracked) and  Tracked & Signed: 7-14 working days.

PACKAGING

We use brown recyclable mailing bags and cardboard boxes. We often re-use cardboard boxes to reduce waste.

DUTY/IMPORT/GENERAL SALE TAX ON INTERNATIONAL DELIVERY

For countries outside the United Kingdom there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges.

Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Cocobanana.

Cocobanana asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures, once your order has been dispatched.

TRACKING YOUR ORDER

You are able to track your delivery by using the tracking number supplied on your shipping confirmation.

Shipping & Delivery times

We are currently shipping from Monday to Saturday using Royal Mail and DHL express services and occasionally other providers for overseas shipments.

Delivery charges depend on the weight of your order, which is calculated at the checkout.

DHL Express service: Orders placed Monday - Friday before 10.15am will be dispatched the same day.

Royal Mail service: Orders placed on Monday, Tuesday, Thursday, Friday by 11am will be dispatched the same day. On Wednesday and Saturday the orders will be dispatched the same day if the order is placed by 10.30am.

UK delivery aims after shipping:

Free Standard delivery - Royal Mail 2nd class, 2-3 working days /or if the order is heavier than 2kg, then we use DHL Express

Royal Mail 1st Class (from £3.88/partially tracked) 1-2 working days

Royal Mail 2nd Class (from £3.02/partially tracked) 2-3 working days

DHL Express  (from £7.95/fully tracked) 1 working day, remote areas 2 working days

Royal Mail Next day (from £7.50) - next working day (fully tracked). Please note that parcel sent on Saturday with this service are not guaranteed to arrive on Monday.

International delivery aims after shipping:

Royal Mail International standard (not tracked) and  Tracked & Signed: 7-14 working days.

PACKAGING

We use brown recyclable mailing bags and cardboard boxes. We often re-use cardboard boxes to reduce waste.

DUTY/IMPORT/GENERAL SALE TAX ON INTERNATIONAL DELIVERY

For countries outside the United Kingdom there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges.

Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Cocobanana.

Cocobanana asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures, once your order has been dispatched.

TRACKING YOUR ORDER

You are able to track your delivery by using the tracking number supplied on your shipping confirmation.

Shipping & Delivery times

We are currently shipping from Monday to Saturday using Royal Mail and DHL express services and occasionally other providers for overseas shipments.

Delivery charges depend on the weight of your order, which is calculated at the checkout.

DHL Express service: Orders placed Monday - Friday before 10.15am will be dispatched the same day.

Royal Mail service: Orders placed on Monday, Tuesday, Thursday, Friday by 11am will be dispatched the same day. On Wednesday and Saturday the orders will be dispatched the same day if the order is placed by 10.30am.

UK delivery aims after shipping:

Free Standard delivery - Royal Mail 2nd class, 2-3 working days /or if the order is heavier than 2kg, then we use DHL Express

Royal Mail 1st Class (from £3.88/partially tracked) 1-2 working days

Royal Mail 2nd Class (from £3.02/partially tracked) 2-3 working days

DHL Express  (from £7.95/fully tracked) 1 working day, remote areas 2 working days

Royal Mail Next day (from £7.50) - next working day (fully tracked). Please note that parcel sent on Saturday with this service are not guaranteed to arrive on Monday.

International delivery aims after shipping:

Royal Mail International standard (not tracked) and  Tracked & Signed: 7-14 working days.

PACKAGING

We use brown recyclable mailing bags and cardboard boxes. We often re-use cardboard boxes to reduce waste.

DUTY/IMPORT/GENERAL SALE TAX ON INTERNATIONAL DELIVERY

For countries outside the United Kingdom there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges.

Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Cocobanana.

Cocobanana asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures, once your order has been dispatched.

TRACKING YOUR ORDER

You are able to track your delivery by using the tracking number supplied on your shipping confirmation.